Senior Engineer specializing in Azure Platform, Service Management, and Architecture focusing on High Availability & Disaster Recovery
Expertise in Azure Platform, Globally Distributed Systems, Serverless, Stateless, and Stateful Cloud
Experienced in modernization processes of live services and removal of single-point-of-failure components
Microsoft Certified Trainer responsible for ramp-up of new DevOps engineers
Persistence for the creation and publication of task-oriented documentation
Team Lead for support of Continuous Integration / Continuous Deployment and agentless discovery of infrastructure or service instantiation
Advisory engagements with Product Teams for Hyper-Converged services, defining best practices for Hybrid Cloud, managed platform convergence with Serverless platforms, and service-based assessment of appropriate platform services
֎ Received the ‘Excellence in Execution’ award from org leadership (2012)
Microsoft Corporation
2002 — 20092010 — 2020Identity Division | Senior Service Engineer | 2018 — 2020
Live Site Engineering and Operations of consumer authentication services of Microsoft Corp.
Drove creation of Active / Active, distributed, Content Delivery Network (CDN) removing legacy CDN system responsible for repeated customer impacting outages.
Conducted forensic analysis of legacy system identifying Single Points of Failure (SPoF) and inscrutable complexity for remediation
Designed new CDN architecture focused on Global Fault Tolerance and Zero-Touch recovery
Deployed ‘Config-as-Code’ Production system with single management interface and zero compute resources
Shipped to entire Identity Division as Solely Supported solution for all Product Teams
Operationalized integration of new services and existing CDN solutions to this standard
Designed and Deployed custom Logic Apps for ingestion of Monitoring, Analytics, and Metrics to company standard system
֎ Service has been adopted as Org CDN standard and maintains 100% availability despite multiple single component outages
Lead Engineer for Continuous Integration / Continuous Delivery system integrating build, validation, and automated deployment through multiple 3rd party systems and platforms.
Inception, Design, and Delivery of source controlled team wiki as documentation repository.
Elicited team engagement in complete redesign of documentation strategy including shared ownership of all documentation hygiene
Drove for simplification and peer review of Troubleshooting Guides (TSG), Incident Response, Sanctioned Processes for remediation actions
Conducted cross-discipline training sessions for team developers to enable additional engagement and furtherance of DevOps priorities
Operating Systems Group | Senior Service Engineer | 2010 — 2018
Primary Service Engineer of Organization Platform Programs
Subject Matter Expert of Production Services Engineering for Product Group
Provided service architecture, design, and technology stack recommendations for all Platform Services
Responsible for creation and management of Azure subscriptions, feature enablement, and capacity procurement for all product teams
Created Org standards for the secure deployment and administration of Hybrid Cloud offerings
Service Engineer for Proof of Concept (PoC) and evolution of legacy system management platform (AutoPilot) integration with Azure PaaS
Delivered successful hand-off of PoC to management platform team to use as company wide standard for AutoPilot cloud resources
Initiated and completed Org wide audit of Azure resources with focus on deletion of orphaned components
Deleted unused cloud resources saving in excess of $10,000,000 in annual expenditures
Closed multiple attack surfaces of internet exposed hybrid cloud deployments, unmanaged cloud resources, and intellectual property
Primary Service Engineer of Windows Phone Services Orchestration Platform (Orca)
Embedded representative of Operational requirements spanning initial beta phase to production operations into sustained engineering and eventual service deprecation
Sole ownership of sustained engineering efforts to protect management access to customer facing services
Coordinated Org goals, legacy Azure platform deprecation timeline, and production service engineering to ensure minimal customer impact during platform migration
Created zero-touch replacement for Windows Phone Services dependencies
Sole ownership of sustained engineering efforts to protect management access to customer facing services
Coordinated Org goals, legacy Azure platform deprecation timeline, and production service engineering to ensure minimal customer impact during platform migration
Created zero-touch replacement for Windows Phone Services dependencies
Service Engineering Lead for Windows Phone Services (WPS) Engineering Complex team
People Manager of team owning all standard service offerings for build, development, and test infrastructure
Created software component parity across all standard systems to facilitate documentation of service dependencies
Drove standardization of base OS and software configuration improving Release To Operations handoff and reducing service component ambiguity
Drove virtualization of 90% of existing hardware based systems resulting in reduced budgetary expenditure and administrative toil
Microsoft IT | Business Group Center of Engineering | 2008 - 2019
Service Engineer / System Architect in High Business Impact organization
Primary Service Engineer for Code Release Virus / Malware Scanning system
Responsible for Operating System and Hotfix parity of all supported Operating Systems and configurations
Owner of Zero Impact continuous update system
Realized 80% reduction in allotted budget through virtualization
Designed and deployed isolated remote console access to virtualization servers in remote locations
Microsoft Network | MSN Marketplaces | 2003 - 2008
Lab Manager
Sole ownership of test lab resources for multiple verticals within MSN
Reduced annual hardware budget from $550K to $100K within the first year
Performed complete lab move from private lab to managed facility with zero impact to production content generation
Annual on-site deployment, 24 hour support, and removal of secure remote network at the North American International Auto Show
Enabled continuous content deployment fulfilling contract obligations and continuation of ‘Official Site’ status of the largest Auto Show in the United States
‘Official Site’ status was responsible for millions of dollars in ad revenue in a single week
Microsoft IT | Mission Critical Site Services | 2002 - 2003
Operations Analyst in the Microsoft Corporate Data Center
Team Lead of overnight weekend shift in a 24 / 7 datacenter
Subject Matter Expert for all in service Hewlett-Packard server SKUs